Welcome to the 信息 Technology Center
Welcome to the Xavier University of Louisiana Technology webpage. If you are visiting for the first time, we hope that you will find easy access to the technical information that you are looking for. If you are a returning visitor, we are delighted that you are back and take this as an indication that you found the site beneficial. The University’s mission is firm in its commitment to developing students who can assume “leadership roles and service in society”. The Office of Technology 政府 (OTA) aids in the fulfillment of the University’s mission by ensuring that current technology resources are available to enhance students’ academic pursuits.
OTA is responsible for the technology needs of the University from e-mail, 有线电视, and telecommunications to the wired and wireless data networks, including Internet access, and literally everything in between. The department is responsible for four Student Computer Laboratories, located in the 图书馆, NCF Science Center, St. Joseph Hall and Xavier South; in addition mini-labs are maintained in St. Katharine Drexel, St. 迈克的,圣. Martin DePorres and Living & Learning Center residence halls.
The 信息 Technology Center (ITC) 帮助台 is available to assist you and can be reached by calling extensions 7446 or 7449 or see our online support, which addresses the most common issues. One of the most common helpdesk requests is for a password or Banner PIN reset. If you are in need of a password or Banner PIN reset you must stop by the 帮助台 in the Norman C. Francis Science Building, Room 209 between the hours of 7:30 AM and 5:30 PM, Mondays through Fridays. Please be sure to bring some form of photo ID, preferably your XCard. For security reasons, passwords and Banner PINs cannot be reset via telephone or email requests.
We encourage you to contact us with your comments and suggestions. We want this portion of Xavier’s web environment to be your initial source for technical information. Our success depends upon you letting us know how we can improve and optimize your experience while you are on this site. Again, welcome, and we hope you visit again soon.
创新科技署服务台
USING THE ITC HELP DESK
登录 Click here to access the 帮助台 System.
- 用户名: Your Windows Username
- 密码: Your Windows Password
Helpful 信息
PDF格式: 帮助台指南
PDF格式: Password Management Tool Guide
If you are having any problems remembering your password please call the ITC 帮助台 at 504-520-7446 or use the online password management tool
ASK THESE QUESTIONS BEFORE YOU 提交 A TICKET
Before you call or log in to the system, take a quick look at the following list of questions and try to prepare answers where possible. These are the questions the 创新科技署服务台 staff might ask or you may need when filling your ticket request to resolve your problem.
- Which Operating System are you using? Windows (XP, 2000, 98, NT) or Mac (X, 9, 8)?
- What are you trying to do?
- 发生了什么??
- What error messages are you encountering?
- What specific commands or devices are involved?
- What is the exact page URL of the problem?
- Is anyone experiencing the same problem?
- When was the last time the activity last worked?
- Does the problem occur every time? If not, describe the conditions under which it does or does not occur.
- What corrective actions, if any, have you taken? What were the results?